- From the service, choose Request a change, or Cancel service for a disconnect. Starting from the service carries its details into the request.
- Say what should change and by when. A move asks for the new address; a disconnect asks for the date service should stop.
- The project lists the steps for that kind of change, from the signed order through the carrier's confirmation to the final bill, and who owns each.
- For a cancellation, the service is marked canceled on the stop date. Any bill for a later month is flagged as billed after cancel, and the clean exit checklist tracks the equipment return and the final bill.
In the app: Projects · Ask for help. Sign in to open them in your workspace.