Pricing
Pricing that scales with you.
There is no setup fee, no feature tier and no credit card to start. Your first location, or your first client, is free. After that you pay per location or per client as you grow, with volume pricing built in.
One location is one street address. Over 100 locations is a custom agreement.
Checked every minute; a ticket after 2 minutes down, an email after 3. $20 each for the first ten, less above that.
| First location: free | $0 |
| Locations 2–5: 4 × $50 | $200 |
| Per month | $200 |
$200 / month
Pay yearly and save $400.
- Everything: inventory, quotes and orders, bill checks, renewals
- Unlimited users, services and documents
- AI reads your bills; your team confirms each line
- Renewal flags at 120, 60 and 30 days
- Role-based access, audit history and export
- Bring your advisor at no added cost
No credit card to start. Over 100 locations, or want a custom agreement? Talk to us.
Why DemarcLabs
How DemarcLabs compares with traditional TEM and the spreadsheet
Traditional telecom expense management was built for the finance team, charges a share of your spend and takes months to stand up. DemarcLabs is built for the IT team that owns the services, starts from a bill, and shows its price.
| DemarcLabs | Traditional TEM | Spreadsheet and inbox | |
|---|---|---|---|
| Price | Public. Per location or per client, first one free. | Quote only. Often a cut of your telecom spend. | Free, until a missed renewal or a wrong bill. |
| Time to start | Minutes. Upload a bill, confirm what it read. | Months of implementation and data loading. | Whenever someone finds the time. |
| Contract | Monthly or yearly. No multi-year lock-in. | Multi-year, with auto-renewal of its own. | None. |
| What you see | Every service, where it is, what it costs, when it renews, on a map. | Reports, if you know which one to run. | A spreadsheet that was right last quarter. |
| Renewals | Flags at 120, 60 and 30 days before the notice deadline, not the end date. | A reminder, if the end date was loaded. | Calendar reminders, when someone set them. |
| Bills | Read by AI, checked against the agreed price, you confirm. We never touch your money. | Processed and paid for you, for a fee. | Paid as they come. |
| The whole lifecycle | Quotes, orders, projects, support, changes and renewals in one place. | Invoices and inventory. Everything else is email. | Email. |
| Your advisor | Works in the same workspace, free. Deal details stay private to their firm. | Outside the system. | Outside the system. |
| Who does the work | Your team, or your advisor, in the same workspace. | Their analysts, on their schedule. | Whoever has the time this week. |
Optional add-on
Circuit Watch
Know a circuit is down before the site calls. Every watched internet circuit is checked every minute. Two minutes of silence opens a ticket to your advisor; at three you get an email. When it answers again, the outage is logged, ready for the SLA credit claim.
For companies
$20 per circuit a month
- Circuits 1 to 10: $20 each a month
- Circuits 11 to 50: $15 each a month
- Circuit 51 and up: $12 each a month
- Checked every minute; a ticket after 2 minutes down, an email after 3
- Outage log per circuit, ready for SLA credit claims
For advisors
$12 per circuit a month
- Circuits 1 to 10: $12 each a month, across all your clients
- Circuits 11 to 50: $10 each a month
- Circuit 51 and up: $8 each a month
- You set the price your clients pay
- A ticket opens to you after 2 minutes down, with the outage log
Works on internet circuits with a public address: fiber, broadband, SD-WAN and fixed wireless. MPLS, Layer 2 and private lines need an on-site agent, coming later at $40 per site a month. Cloud phone and cloud service outages posted on the providers' own status pages are flagged for every workspace at no charge.
Questions
The details, in plain language
- What counts as a location?
- One street address. Multiple floors or suites at the same address are one location. Services with no address, such as company mobile lines or a security subscription, are account-wide and carry no location charge.
- What counts as a client?
- One organization an advisor serves. Each client gets the full platform with unlimited locations, services and users, free.
- Is there a setup or onboarding fee?
- No. Start with one location or one client free and add the rest when you are ready. If you would rather we build it from your bills, our team will quote that.
- How do additions and reductions bill?
- Additions are prorated and billed immediately. Reductions take effect at the next renewal of your subscription.
- Is a credit card required to start?
- No. Your first location or client is free for as long as you like. You add a card only when you add a second.
- Does my advisor cost extra?
- No. Invite your advisor into your workspace at no extra cost. Their access is covered by your plan.
- Do you resell or advise?
- No. DemarcLabs is software, the system of record for your telecom. Bring your advisor, or ask us to connect you with one. We never sell, source or negotiate services.
- What happens above one hundred locations or clients?
- The price becomes a custom agreement. Volume rates, yearly terms, onboarding done for you, and a discount in return for your logo and a reference are all on the table. Talk to us and we will have terms back to you within a week.
- Is everything included?
- Yes. There are no feature tiers. Every workspace gets the full platform from day one. Circuit Watch is the one optional add-on, priced per watched circuit.
- What is Circuit Watch?
- Automatic monitoring of your internet circuits. Each watched circuit is checked from the internet every minute. Two misses in a row open a ticket to your advisor, and a third emails you; when the circuit answers again the ticket gets the outage length, and the outage log is ready for an SLA credit claim. Private circuits like MPLS and Layer 2 need an on-site agent, coming later.
Start with one location. Add the rest when you are ready.
Every feature is included from day one, on every plan.