Purpose and role
Relay may classify documents, propose structured fields, summarize terms, identify possible mismatches, and explain evidence. Every material output remains a proposal until a person reviews it. DemarcLabs separates source content, proposed facts, approved records, and derived findings.
Human authority
People choose what enters DemarcLabs, approve or correct extracted facts, link records, assign owners, close findings, and decide whether to act. Relay cannot sign, order, negotiate, pay, notify a vendor, change an external system, or make a legally or commercially binding decision.
Evidence and uncertainty
Relay should attach source evidence and confidence to proposed facts. Missing evidence, conflicting documents, low confidence, suspected duplicates, and material arithmetic differences require review. Confidence is not a guarantee of correctness.
Permitted data use
Relay may process only records submitted by an authorized user and only data categories permitted by the applicable Agreement. Customer source documents are not used to train a model shared across customers. Provider processing is limited to delivering the requested service under the current Subprocessor Register and customer-specific data scope.
Prohibited decisions and claims
Relay must not provide legal, tax, financial, accounting, investment, procurement, telecom, employment, credit, insurance, healthcare, or security advice. Outputs must not be described as an audit opinion, legal conclusion, guaranteed savings, verified compliance, or complete inventory without human review.
Testing and monitoring
DemarcLabs versions extraction behavior, tests representative sanitized documents, records provider and processing provenance, constrains retries and spend, and preserves corrections. Material model, prompt, provider, or data-use changes require risk review before production use.
Failure behavior
If extraction, validation, malware screening, authorization, or provider controls fail, DemarcLabs must fail closed. The private document may remain saved only within the authorized storage boundary. No extracted facts become approved automatically, and users receive a bounded retry or manual-entry path.
Challenges and correction
Users can reject and correct proposals, use manual entry, inspect supporting evidence, and report harmful or repeatedly inaccurate behavior through the private support process. Approved corrections remain attributable in audit history.